Job Description

Hi, I’m Alanna Brown, Sr. Director of Marketing at Puppet,

I’m looking for a Community Manager to join our team to help nurture and grow our vibrant community of Puppet developers and users by building programs that empower and engage community members. We are looking for someone who is creative and can think big, as well as detail-oriented and capable of building, executing and measuring a compelling community strategy in alignment with the company’s objectives.

This position will play a key role in driving community engagement and advocacy, acting as the voice of the community internally while being a visible community leader externally.

Meaningful work you’ll contribute

• Creating, implementing and measuring community engagement and advocacy programs.
• Driving existing community programs, including events such as Puppet Camps and the Puppet Champions program.
• Representing the voice of the community, bringing community feedback to our Marketing and Product teams.
• Educating the community on the latest Puppet offerings.
• Monitoring the industry for changing trends in community management practices.

You are…

• The voice of the community. You create pathways and feedback loops so we can continually improve the experience of our community members.
• A team player. You work well with people across all functions of the business.
• A skilled negotiator with a knack for identifying the right solutions that best address both the community’s and business needs.
• Scrappy and self-directed. You are skilled at autonomously driving projects in a startup environment with minimal guidance and limited resources while having a ton of freedom and creativity to continue moving forward. You roll up your sleeves and drive execution and results.

Valuable experiences and skills you’ll bring to Puppet
(Functional/Technical WHAT* experience/skills are needed on the job)

• Excellent written and oral communication skills.
• Ability to hear, process, and respond to feedback from community members and come up with creative solutions to meet their needs.
• 3+ Years experience managing an online user community, or 5 years combined experience leading and working with an online user community.
• A proven history of engaging with marketing and executive leadership in planning longer-term community initiatives.

Bonus, but not required (shout about it in your application if you have experience):

• Experience in the IT automation / DevOps space preferred.

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul-crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open-source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity, and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.