OkCupid is the only dating app that connects people over what really matters—and it works! Odds are a person you know has met someone on OkCupid (seriously, just ask around). Joining the OkCupid team means getting to help millions of people connect every day.
We are looking for a motivated, highly experienced Trust and Safety Analyst to join our diverse Trust and Safety team in a work from home position. This is a 6-month temporary contract, with the possibility of joining us full-time afterwards.
You’ll play a meaningful role in protecting OkCupid’s ecosystem and ensuring user happiness by reviewing reports of scammers, harassers, fraud, and Terms of Service violations.
Some things you’ll do:
- Work in a queue-based environment
- Review content including profiles, photos, and messages
- Detect and remove users violating our Terms of Service from the site
- Handle critical reports about sensitive topics that require tact and attention to detail
- Work closely with the moderation team, as well as Legal and Support
- Assist on special projects as needed
- Work from your home office 40 hours per week. Schedule is mostly flexible, but some weekend availability is expected.
We’re looking for:
- Prior experience (2+ years) with website moderation and/or digital fraud prevention
- Excellent attention to detail
- Deep understanding of internet norms and interactions
- Experience troubleshooting complicated scenarios
- Strong pattern recognition and research skills
- Excellent judgement, including knowing when to escalate and how to prioritize
- Sensitivity to a diverse and global user base
- Real passion for helping people
- The ability to work reliably and independently from home – previous remote experience strongly preferred
- Experience handling high risk content
- Excellent time management skills and a high level of accountability
- A well-written cover letter stating why you’re excited to work for OkCupid
Bonus points for:
- Fluency in a second language (especially Hindi, Bengali, Hebrew, Tagalog, Mandarin, Malay, Arabic, Turkish)
- Strong cultural and linguistic understanding of India, specifically Delhi, Bangalore, or Mumbai areas
- Prior experience working with legal teams, law enforcement, or crisis helplines
- Prior experience in Customer Support
- Familiarity with OkCupid
- A fully flexible schedule
- Amazing coworkers
- The opportunity to join the coolest dating app!
OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.