Customer Service Chat Supervisor

  • Customer Service
  • Full time
  • 10 months ago

Job Information

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    Job Schedule Fixed with Flexibility
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    Career Level Experienced
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    Job Experience 3 years

Job Description

Job Description

Do you enjoy flexibility and the ability to work from home? Achieve provides online prep exam courses to increase students’ likelihood of earning college credits via credit-by-exam. We are a fully virtual organization with all team members working 100% remotely.

We are hiring a Customer Service Chat Supervisor to oversee our team of Chat Representatives responding to customer and prospect inquiries via the website. This individual will be responsible for helping drive sales that initiate over chat as well as answering current customer questions


  • Oversee the team responsible for all customer and prospect interaction through online chat
  • Continuous review of the types of inquiries coming through chat, make recommendations for updates to scripted messages
  • Provides sales support to increase online sales by focusing on the customer’s needs
  • Overcome objections & solve prospective problems to convert leads into sales.
  • Build strong partnerships across supporting departments and operations.
  • Maintain up-to-date product, sales, and company knowledge.
  • Seeks to understand the customer’s needs to enable an effective consultation.
  • Investigate customer’s problems and find solutions to resolve issues.

Desired Skills and Experience:

  • Must be able to write and speak fluently in English
  • Schedule availability Monday through Friday 7:00 AM – 7:00 PM EST
  • A minimum of 3 years experience in supervising a team that includes chat support.
  • Understanding of metrics used for chat support and ability to help set and monitor those metrics
  • Expert ability to serve as product and service advocate for the client building interest and awareness of client’s value proposition
  • Ability to quickly articulate technical and business value propositions via phone, email and chat

Why Work for Achieve Test Prep?

We believe our employees empower our company and are the reason for our success. We are the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths.

Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?

To apply, please complete our online application and screening questionnaire.