Job Description

Handled is seeking to augment its current operations team with a Customer Service Support Specialist. This is a remote role for career-minded individuals that requires a home office environment. We’re customer-focused, move fast, and we iterate often. We help consumers and businesses meet their labor needs. If you’re tired of working with sub-par teams, give us a ring—we think you’ll dig what we have to say.

The perfect candidate will have high expectations of customer support, a customer-first mindset, and an absolute devotion to helping others. You’ll be in a position of responsibility, with an opportunity to support great people, so experience motivating, coordinating, mentoring, and training is a must. The successful candidate will have experience working with remote and dispersed teams. Reporting to the Concierge Team Manager, this role is expected to own all day-to-day customer support of their region in a team environment.

Responsibilities:

• Own Customer Experience with the customer from start to finish.
• Coordinate resources to resolve, support, and facilitate successful projects.
• Receive customer calls, emails, and other communications before working directly with the Concierge Team Manager and Operations team to wow customers.
• Be the point of contact for all customer concerns and ownership of the solution through resolution.

Preferred Qualifications:

• 3 years experience in a customer service environment.
• Able to demonstrate a fundamental understanding of the services industry and related business strategies.
• Action-oriented—rather than talk-oriented.
• Has a technology mindset (application-driven operations).
• Experience in a remote work environment and the ability to self-manage.

Working Conditions:

• This is a remote position.
• Working from a home office via phone and text. Successful candidates will be provided with technology (MacBook, etc.) prior to start date.
• Shift: 2:00 pm to 10:00 pm (PST); Saturday to Wednesday.
• Region: West Coast OR Pacific Time Zone