Customer Success Manager, French-speaking

  • Customer Service
  • Full time
  • 10 months ago

Job Information

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    No. of Openings 1 opening
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    Job Experience 4 years
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    Location Restrictions Europe only

Job Description

What are you looking for in your next company? Rock-solid products? A collaborative, friendly culture? The opportunity to have real, measurable impact? True diversity? If any of these matter to you, we have some great things to talk about.

Hearsay Systems is looking for a French-speaking Customer Success Manager to join our Customer Success team as a remote employee in Paris.

In this role, you will drive customer adoption and success with our French customer base. You should be comfortable at both consulting and negotiating with a tenured audience, backed by a strong understanding of their business objectives. Key to this role is being able to articulate value, inspire and sell the future of Hearsay to encourage adoption and expansion. As a trusted advisor and coach, you will determine how Hearsay’s product can be effectively applied to support achievement of a company’s strategic business goals.

Who is Hearsay?

Hearsay Systems is an enterprise fintech company transforming how bankers, advisors, and insurance agents acquire and service customers in an increasingly digital and regulated environment. Founded in 2009 and helmed by Clara Shih, we are a tightly knit and dedicated group that passionately believes in our products, our people, and our culture. Our products engage customers across Facebook, LinkedIn, Twitter, Instagram, email, text, and voice. Every Hearsay product syncs beautifully with Salesforce, Microsoft Dynamics, and other CRM systems.

Hearsay is used by more than 170,000 financial advisors and insurance agents. Our clients include Morgan Stanley, Goldman Sachs, Wells Fargo, JP Morgan Chase, Prudential, New York Life and Allstate. We enable them to get a real-time pulse of field conversations and to trigger more effective targeted advisor-client outreach with AI-optimized calls, text messages, email follow-ups, and social media interactions.

We love working here, and we hope you will too!

About the role:

  • Develop a trusted advisor relationship with customer project managers and executive sponsors such that all activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their Hearsay solution to be realized
  • Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment
  • Manage Hearsay Systems implementations, acting as a central point between the customer, Engineering, and Customer Success
  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Hearsay roll out and adoption
  • Disseminate application and vertical best practices, share best practices with other regional CSMs

About You:

  • 4+ years relevant work experience. Experience in SaaS account management or strategy consulting a plus
  • Fluent in both English and French (Oral/Written)
  • Understanding of how social media drives business value and ROI
  • Experience delivering highly effective presentations
  • Proven experience managing large, complex SaaS project implementations
  • Excellent presentation, written, and oral communication skills

Your typical day might include:

  • Meeting with key project owners at our key accounts
  • Keeping the pulse of your accounts
  • Being the driving force behind several concurrent implementations
  • Leading social media training and best practices sessions
  • Defining adoption and expansion strategies for your customer portfolio
  • Providing input to the product roadmap based on feedback from customers
  • Closely collaborating with Sales & Customer Success to share best practices and feedback from the field
  • Interaction with just about all teams at Hearsay Social — sales, ENG, marketing, product, data

If you’re looking for a challenge and to make a real impact in your company, then apply for the Customer Success Manager position at Hearsay!

OUR COMMITMENT TO DIVERSITY AND INCLUSION: At Hearsay we believe that diverse teams are the best teams. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

I hereby acknowledge that my personal data included in my application will be processed for the purpose of the recruitment process under the General Data Protection Regulation as of 25 May 2018, as amended from time to time.

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