GlobeIn is an early-stage startup with a big vision to disrupt poverty and solve a real global billion-person problem.
Based in San Francisco, GlobeIn is a social business that empowers remarkable, remote artisans by giving them global reach. Through our subscription box and online shop, we delight our mindful customers with crafted, distinct goods and the stories about how our artisans created them.
Funded and advised by Deepak Chopra (influencer and writer), Doug Maine (former CFO of IBM), David Gorodyansky (founder & former CEO of AnchorFree), Dawn Lepore (Board of Directors of AOL, formerly Board of eBay), Jason Brown (former VP at Zynga and eBay), GlobeIn has raised $2.3M in their Series A round.
About the position:
In this position, you will be the voice of GlobeIn through email and chat support. Providing amazing customer service is a large part of what distinguishes us from other companies in our industry. Therefore, our ideal candidate is someone who is passionate about the customer experience and knows what it means to go above and beyond as an advocate for the GlobeIn community.
You must be detail-oriented, calm in the face of a storm, caring, and have a strong sense of empathy in difficult situations. Each team member should be flexible and eager to learn new things and adapt to a changing environment, helping wherever necessary.
This is a temp-perm, paid position at $12/hour with an immediate start date. There is room for growth for the right person! You will be joining an already strong remote team. Candidates in all US time zones will be considered and are encouraged to apply.
Please apply with your resume and a cover letter explaining why you are interested in the Customer Success Team Member position, GlobeIn, and social businesses.
*Please note: applications submitted without a cover letter will not be considered.*