Airtable is seeking enthusiastic Customer Support Advocates to enable our customers! We’re looking for someone who is highly empathetic, eager to understand underlying issues, and whose passion is providing people actionable solutions.
The right person won’t just field questions, but will use our support platform as a vehicle to constantly improve on how Airtable meets customer needs. This role requires a love of learning, deep curiosity, and clear-writing skills. The right customer solution won’t always be obvious, but you see this as part of the fun!
This is a contract position with an opportunity to transition full-time as our small-but-mighty Airtable support team grows.
Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support Advocates will be supporting a diverse and dynamic range of use cases.
What you’ll do
Who you are
Bonus points if
Airtable’s mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.
We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.
Learn more about the product and signup at http://airtable.com