Go the extra mile to delight our customers.
GoCardless is growing fast! We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.
We’re looking for bright, empathic people to join our day shift and work remotely Monday to Friday from 9.00am to 2.00pm (25 hours per week) and provide first-rate support and guidance primarily to our UK, European, North American and Australian users. This is a 12 month contract position.
We pride ourselves on listening to our users and doing everything we can to solve their problems. As a member of our Support team, you’ll represent the customer’s voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.
We’ve built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do the work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other’s continual professional growth.
You’ll work as part of a wider team of around 20 passionate individuals who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service.
In this role you will be primarily providing phone support; you will be handling calls from customers using GoCardless. You will be utilising our in-house systems to handle incoming tickets and help ensure that you can deliver the best support experience possible.
The ideal candidate
The remote shift(s) require you to have:
This shift requires (remote) coverage from Monday to Friday 9.00am to 2.00pm (i.e. 25 hours per week). If you are able to meet this shift requirement and the above-mentioned criteria, then we encourage you to apply!
This is a 12 month contract.
We offer a competitive salary plus an array of attractive benefits; to name a few:
Our team comes from a variety of backgrounds and we embrace diversity. We welcome a wide diversity of applicants; so if you’re unsure please apply.