Are you passionate about prepping kids for life and inspiring the next generation of engineers, designers, and builders? Juni is a massively distributed university for kids, starting with Computer Science. We bring the best instructors, curriculum, and platform to students around the world who want to prepare for the future. Juni is backed by Y Combinator and angel investors including Arielle Zuckerberg, and the company was recently featured in Forbes, Fortune, and TechCrunch. Our team was founded by two Stanford alumni and ex-Googlers and is headquartered in San Francisco.
We are hiring Customer Success Representatives to help us reach more students and families worldwide. We’re looking for amazing folks who love supporting customers throughout their lifecycle and are excited about our mission.
- Own end-to-end touchpoints with the customer starting from onboarding, and improving every engagement they have with Juni.
- Call, text and email customers to help them with everything including rescheduling classes, technical troubleshooting, and billing.
- Proactively flag issues, run down tickets to satisfactory completion, escalate issues as necessary.
- Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed.
- 2+ years experience in a client services role (phone and email outreach) working with SaaS, education, or consumer products.
- B.A. or B.S.
- Focused on hitting weekly and monthly targets with a demonstrated track record. Estimated 10-15 calls per day, 50+ emails per day.
- Strong ethical and honest approach
- Excellent written and verbal communication skills; organized and detail-oriented. You love spreadsheets and checking off items on a todo list.
- Excellent written and verbal communication skills; organized and detail-oriented.
- Represents Juni professionally with parents, students, external organizations, and within the team.
- Openness to change and feedback, and quick to adapt to new systems.
- Team player and collaborates with others constructively and positively.
- Self-driven to manage your own work and results with high standards.
- Interest in learning programming or previous programming experience a plus.
- Located in Pacific or Central Time, or willing to work Pacific Time hours.
- Work authorization in the US.
- At least 6 months of remote work experience, high speed internet, access to a Mac or PC for work, and a quiet workspace
- Starting salary at $15 / hour. Available to work weekends and nights as needed.
- Benefits include health, dental, and vision insurance.