(Remote role in Australia must have reliable internet access).
At Beyond Pricing, outstanding customer experience is essential to our success as a company; our Support Team is critical in representing our voice and mission to help all of our customers.
We are looking for a Customer Support Specialist to join our fast-growing team. The goal of our Support Team is to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners. We’re on the ground working hard to understand our customers’ needs and to help them achieve their business goals.
Your primary responsibility will be customer support, satisfaction, and first point of contact for all technical support questions across thousands of customers. You will be handling inbound technical requests and billing related inquiries. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc.
What You’ll Do:
The Ideal Candidate:
About Beyond Pricing:
Founded in 2013 by revenue management experts in the airline and hospitality space, Beyond Pricing is the world’s first revenue management and dynamic pricing software for vacation rentals. We developed software to help vacation rentals do what hotels and airlines have done for decades, maximize revenue!
We are a diverse, dynamic and growing team, passionate about travel and building better technology for property managers. We have powered pricing for over $2B in property listings in more than 7,000 cities globally. If you search for a rental property on VRBO or Airbnb, you most likely are viewing a listing that utilizes our software. Our customers are vacation rental property managers that typically manage between 50 to 1000 listings; they use our software to automatically update their daily rates based on our sophisticated algorithm. We stay on top of the ever-changing marketplace so they don’t have to.
Beyond Pricing has been growing 3x year over year and is profitable! The company has raised over $45 million in venture capital from top-tier investors including Bessemer Venture Partners, Resolute Ventures, Social Leverage and Bullpen Capital. We are positioned for international growth and product expansion and looking for top-talent to help us on our mission.