PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. We believe work is much more meaningful when you’re doing it with a higher purpose.
You will be responsible for delivering and managing customer support for QuickMAR EHR and MAR modules. We’re looking for someone who understands the work done in Assisted Living facilities, along with their interactions with pharmacies and how a system like QuickMAR is used in their practice. You will coordinate troubleshooting of complex system issues to resolution. All cases assigned to you will be handled in a professional manner focusing on supreme customer experience being the ultimate goal.
You will be available to work between the hours of 7am to 7pm MT weekdays, occasional weekends, and on-call as necessary. This is a remote position located in the US.
Learning Opportunity: You will get to learn the work done in Assisted Living facilities, including but not limited to the following topics: nursing assessments, care items/ADLs, incident management, customer billing, passing meds, recording vitals, intake/output or other Assisted Living EHR functions
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.