Customer Support Specialist

  • Customer Service
  • Full time
  • 10 months ago

Job Information

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    No. of Openings 1 opening
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    Job Experience 2 years
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    Location Restrictions USA only

Job Description

Graduway, the leading alumni relations and mentoring software is looking for a passionate Customer Support Specialist to join our growing team. As a member of our Global Customer Care organization, you will be responsible for enabling our world-class customer experience by servicing our 800+ clients through inbound requests and customer community engagements.

Responsibilities:

  • Handle incoming customer inquiries from request-to-resolution in a prompt manner
  • Reproduce, document and escalate technical bugs to development teams
  • Provide service through a variety of channels (tickets, chat, community posts, and more)
  • Set up SSL/IIS certificates and troubleshoot issues as needed
  • Liaison between customer and internal departments
  • Identify areas of weakness and product/process improvement

Qualifications:

  • 2-3 years in customer support roles, 5-6 years of business experience preferred
  • Experience working within a B2B SaaS organization
  • Strong communication skills and technical aptitude
  • Solutions-oriented with high attention to detail
  • Experience working with a CRM or ticketing system (Zendesk) preferred
  • Ability to work autonomously in a high pace working environment
  • Full-time remote position; company headquartered in Israel — ability to travel internationally for training is a must
  • West Coast-based preferred
Computer skills
Job languages
Bitnami