There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform.
At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us. From choosing their course, to completing their projects, graduating and achieving professional success, you’ll be there every step of the way to offer a helping hand as part of the global SES team.
We are looking for a unique individual with significant experience in management and automation of customer support and customer success activities, along with exceptional business acumen. The Director, Student Success for International Markets will lead customer support, retention, graduation rates, and the employability of our students. You have proven experience in creating innovative, efficient, and sustainable processes in a data-driven fashion while automating in order to provide an exceptional customer experience. You often take initiatives and are constantly on the lookout to learn new things. You are ready to join an agile and fast-moving structure, with the goal to make education accessible to all.
Reports to the Global VP, Student Success.
By 2025, we expect to place 1M students per year into the workforce. To achieve this, we aim to provide a world class customer experience for our students. We’re looking for someone to lead customer support and customer success for our students globally and:
-Student Support: CSAT/NPS, first reply time, full resolution time, inbound calls completion rate
-Student Success: students’ overall health management, dropout and graduation rates (retention), etc.
-Customer success: employer satisfaction, product usage, etc.
-Employee satisfaction scores
DESIRED EXPERIENCE (please apply even if you don’t check ALL of the requirements)
The journey starts with a phone interview and a meeting (in-person or video) with:
You will be asked to provide us with professional references contact details.
You will be asked to provide one of the following: work sample, complete a questionnaire, complete a sample project
Feel free to get the gist of who we are : https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms
WHAT WE OFFER
OpenClassrooms is a French hyper-growth company eligible to the French Tech Visa program. That means, for foreign candidates, benefiting from the accelerated procedure to apply for a “Talent Passport” residence permit. There is also a simplified “accompanying family” procedure available for spouse and dependent minor children.
More information here: https://visa.lafrenchtech.com/4/french-tech-visa-for-employees