Job Description

Siemens Healthineers are recruiting for an IT Support Specialist, who will become an integral member of the Healthineers IT Team providing 1st & 2nd level support & project support (including bespoke application support) to our customers.

This role is a home-based role, providing support remotely anywhere in the UK. The role reports into the Healthcare Head of IT Implementation & Support.

What are my responsibilities?

• Be an authoritative reference on designated Siemens Healthcare Diagnostics and or OEM IT products, network protocols and network architecture
• To form and be part of small project teams to survey, plan and execute the installation and implementation of tendered SHDL and or OEM IT products and solutions
• Create site specific documentation to detail Informatics solution and milestones
• To participate in, and lead where appropriate, activities providing support to new customers and colleagues, including troubleshooting, parts dispatch, and escalation procedures
• To work with customers, System Implementation, Automation teams and external contractors to ensure that tendered solution meet the customer’s expectations in terms of performance and integration into the Laboratory Information and Workflow Management systems
• Ensure that performance and integration into the Laboratory Information and Workflow Management systems is achieved
• To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required
• To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Change Management

What do I need to qualify for the role?

• A Degree or equivalent in a relevant subject
• Relevant and demonstrable experience in a technical role within the diagnostics or IT industry
• Experience of middleware & software solutions
• An awareness of: 
  • Software/specific designated product operating system
  • Software/networking protocols found within the Health Service environment
  • Software/Microsoft operating systems, the Microsoft Office Suite, Network applications
  • Software/Mainframe LIMS found within the Health Service environment/basic principles
  • ITIL framework

About Us

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 48,000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in a flexible and dynamic environment that allows for our own priorities. And while we respect each other’s individuality, we are proud of the high level of team spirit we share.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.