Social Media and Community Manager

  • Marketing
  • Full time
  • 2 months ago

Job Information

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    Job Experience 5+ years
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    Location Restrictions Work from anywhere

Job Description

Mango is on a mission to change the way people think about language learning. It’s not just words and memorization, Language is an Adventure! Join us, and help the world understand the amazing opportunities, experiences and adventures language learning can bring. We look at language as a fun journey into culture and international bridge building between people. Our tools help learners in classrooms, organizations and households. If you love language, the diversity of global cultures, and people, you’ve found your match.

We’re currently seeking an individual to create and build an engaged community of passionate language learners and teachers across our internal and social platforms. In this role you will be at the center of Mango’s online and offline communities; your contributions will bring our core purpose of enriching lives with language and culture to life.

The ideal candidate will be someone who is a driven, tech-savvy professional, experienced in social media, PR and promotional events. Our ideal candidate has exceptional oral and written communication skills, and is able to develop engaging content. You should be a ‘people person’ with a passion for serving customers and the ability to moderate online and offline conversations with our community.

We will depend on you to act as the voice of our brand, grow our community and manage all community communications.

Responsibilities

  • You’ll plan and publish engaging social media content that aligns with our marketing calendar, supports our brand communication goals, and helps build the brand.
  • You’ll work with our in-house creative team, video production team and possible freelance resources to develop content for social channels (e.g. photo, video, graphics) that align with our brand guidelines.
  • You’ll manage daily operations of social channels, including responding to comments and requests in the Mango brand voice, as well as monitoring and participating in relevant language-learning conversations.
  • You’ll work closely with the video production team that manages the YouTube channels, ensuring cohesion across all channels.
  • You’ll actively manage our customer reviews, responding to and engaging with reviews and questions on a daily basis, escalating and partnering with cross-functional teams for resolution where appropriate.
  • You’ll help coordinate our PR outreach and gifting/coupon programs.
  • You’ll help support multi-channel marketing campaigns to acquire new customers and build brand loyalty with current customers.
  • You’ll support our customer advocacy programs through ongoing community engagement.
  • You’ll create community groups within social channels specific to languages and work with a linguist to curate content and stimulate a vibrant learning community for each language.
  • You’ll work with our Digital Media Strategist to ensure all metrics are fully tracked and recorded, along with implementing data driven changes to strategies.

Job Requirements

  • 5+ years of experience running multiple social channels with proven growth
  • Agency experience required
  • You have a strong knowledge and passion for connecting with people on social media  platforms (e.g. Instagram, Facebook, YouTube, Twitter, LinkedIn)
  • You are a creative storyteller that knows what content resonates with consumers
  • Experience with photography, videography and other visual content creation is a huge plus
  • Learning or has learned another language with a passion for language and culture is a huge plus.

Key Characteristics

  • You’re a bold and confident leader with a take charge kind of personality
  • Strong written and verbal communication skills
  • Creative-thinking and problem-solving skills
  • You’re comfortable working in a fast-paced environment, can adapt quickly to change, and tackle ambiguity with a positive attitude and resourcefulness
  • You have strong organizational skills
  • You have a strong numerical and analytical skill set with ability to interpret quantitative data

Submit
Submit a cover letter along with your resume outlining your experience and qualifications as they relate to the job description, including a list of influencers you follow.
Include links to your social media pages on the “Links” section of the application.

Mango was founded to empower deeper human connections through language. We believe that language is an Adventure; a journey to be embarked on by those of a bold and curious spirit, and a passion to connect more deeply with their global friends. Our award-winning language-learning system is powered by proven methodologies and world-class learning content. Available on mobile, tablet, and web-based platforms, our apps and software are designed to establish retention and rapidly build conversation skills through smart, adaptive technology.

Mango Languages is proud to be an Equal Employment Opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of a person’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, height, weight, marital status, disability status, protected veteran status, or any other legally protected category. All employment decisions are made solely on the merit and capability of an individual applicant.

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