Zendesk Expert: Customer Success Admin

  • Customer Service
  • Full time
  • 1 month ago

Job Information

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    Job Schedule Flexible Hours
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    No. of Openings 1 opening
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    Job Experience 3 years
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    Location Restrictions UK only

Job Description

In Doji, we are building the next generation marketplace and setting new standards for e-commerce buyers and sellers worldwide.

We are a UK based tech start-up, founded by three passionate entrepreneurs with a track record of building and exiting successful ventures.

We’ve just been through our seed funding round and we’re excited to build this world-class team that is going to reshape the way people buy and sell consumer goods.

We have a challenge for those who:

  • Live and breath entrepreneurship and are constantly pushing the boundaries to innovate and inspire others.
  • Are high performers and deliver impact in everything, everyday.
  • Are motivated by the mission of wowing and setting new standards for customers.
  • Love teamplay and strive to build and develop great teams.
  • Believes that success should be pursued responsibly.

Imagine yourself innovating in dynamic and challenging projects.

Responsibilities include:

  • Design, configure, customize and optimize the customer success roadmap for Doji with Zendesk
  • Research to understand customer success requirements, latest innovation and technology
  • Establish customer support strategy and metrics such as ticket resolution, customer retention and NPS
  • Customise dashboards specific to Doji’s customer goals and marketplace requirements
  • Define and configure triggers, automations and system ticket flows within ZendeskMap dispute centre requirements and customer resolutions with Zendesk flows
  • Configure reports at varying organizational levels
  • Ideate, test and iterate, to improve structure and procedures with improved automations
  • Work with the data team to optimize workflows

In Doji, we work hard to promote a culture of inclusiveness and diversity that seeks equality and values from different perspectives. We believe in building trust and fairness amongst people and making a positive impact on the environment.

Should you require reasonable adjustments throughout the hiring process, please don’t hesitate to get in touch with us.
Following release of COVID restrictions, the remote role will adjust to our new London office.

All of our talent is sought based on this premise. Join our team!

Requirements

  • Minimum 3 years of relevant customer success experience for technology organizations
  • Strong understanding and experience with the latest Zendesk configuration and automation tools
  • You are highly analytical and love working with numbers (you find conversion metrics trendy!)
  • Strong understanding of the latest strategies in CX
  • Knowledge of the marketplace or eCommerce technologies is preferred
  • You have lots of energy and get excited by being a champion of achieving metrics

Benefits

  • Be part of a start-up with an entrepreneurial mindset that thinks big, with a long-term vision.
  • Be the owner of your own development in an environment that is full of opportunities, learning, growth, expansion, and challenging projects.
  • Share and learn with the team, amongst great professionals and experts.
  • An excellent work environment, with everything that you need to enjoy a great experience.
  • Flexibility of your time as a freelancer, in a fully remote role
Computer skills
Job languages
Bitnami